1. Purchase of Goods

1.1 Minimum opening order value is £100 (excluding VAT)

 

1.2 Minimum order quantity is 6 units per item.

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1.3 Backorders will not be kept.

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2. New Accounts
 

2.1 New accounts requesting Net terms will be shipped upon credit approval. 

 

2.2 Credit references are to be sent with order. 

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2.3 To expedite delivery, a credit card payment is recommended with the first order.

 

3. Freight

3.1 Delivery is free of charge to any UK mainland address for orders over £250. 

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3.2 For orders shipping outside the UK we can supply a quote based on your postal address and the weight & dimensions of the order or we can deliver orders over £250 to your own UK freight forwarder.

 

4. Payment of Goods

4.1 Credit Cards are accepted. 

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4.2 Net terms are 30 days upon approval.


5. Product Claims

5.1 Please refer all issues regarding mis-shipments or defective goods to Customer Service within 10 days of receipt of goods. 

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Tel: +44 (0)1225 310107 Email: info@robert-frederick.co.uk 

 

6. Returns
6.1 All sales are final. 

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6.2 Returns are not accepted except in the case of mis-shipment or defective goods.